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Home Returns

Returns

Returns

Returns Policy

Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:

  • In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91 9340-761-751

    or care@sukhayubhava.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.

  • In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91 9340-761-751 or care@sukhayubhava.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.

 

Refund Policy

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

*Sukhayubhava reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.

 

Cancellation Policy

 

Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91 9340-761-751 or care@sukhayubhava.com to assist you in cancellation of the order.

 

 

 

Returns, Refunds, Cancellations, and Exchanges

Returns and Replacements: Your Hassle-Free GuideAt Sukhayubhava, your satisfaction is our priority. If you ever receive the wrong or expired product, or if it arrives damaged, we've got you covered. Here's a step-by-step guide to make the process smooth for you:Step 1: Initiate a return/replacement request within 7 days from the delivery date. For damaged/missing items, report within 2 days. Use the WhatsApp Chat option or provide order details for assistance.Step 2: Allow us 2 working days to review your request.Step 3: Once reviewed, our courier partner will pick up the products. If pick-up isn't available, self-ship and we'll reimburse the courier charges.Step 4: After receiving your product, we'll verify and initiate a replacement or refund (subject to stock availability).Conditions for Return/Replacement:Wrong product deliveredExpired product deliveredDamaged product (physical/tampered)Incomplete order (missing products)Return/Replacement Not Accepted for:Opened/used/altered productsMissing original packagingRequests generated after 7 daysDamage/missing product reported after 2 daysProcessing Timeline: Upon return request, pick-up is scheduled within 5-7 business days. After passing inspection in our warehouse, a refund was initiated.Order Cancellation: Orders can be canceled until the status is "Ready to Ship." Call +91 9340-761-751 or use the "CANCEL" button in My Account. Sukhayubhava may cancel orders without pre-confirmation.Refund Details:Prepaid orders: Refund processed within 7 business days to the bank account/card.Cash on Delivery: Provide bank details for the refund.Refund Duration:Cancelled orders: Within 7 business days.Returns: Initiated 2 weeks after return pick-up.Partial Order Returns: Yes, you can return eligible products within 7 days.For any assistance, reach out to us at +91 9340-761-751 (Mon-Fri, 9 am to 6 pm) or use the WhatsApp Chat option. Your satisfaction is our commitment at Sukhayubhava! 🌿✨